All sales transactions are final. No refunds or exchanges. Shipping costs are nonrefundable.
We reserve the right to deny any refund or claims that we believe to be fraudulent. Refunds are only provided if there is a claim sent regarding damaged products. It is the customer’s responsibility to research about the products they are ordering (i.e dimensions, colors & descriptions)
All defective items will be replaced if in stock. Customers must contact Plenty Flowers within 24 hours of delivery for all defective items.
Unfortunately, due to the low-cost nature of our products, once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final. Plenty Flowers reserves the right to refuse any returns at any time.
If you wish to cancel an order prior to shipping, or have any questions, please contact us directly via email @ firstname.lastname@example.org
We realize that we distribute live items & hand made items and there may be times when Plenty Flowers is unaware of a problem until after the product has left the warehouse. If our product does not meet your expectations because of quality reasons, please contact us within 24 hours of purchasing items.
Please email your claim to email@example.com along with supporting picture evidence & details. A replacement or credit may be issued for any legitimate claims due to quality issues. No refunds will be distributed.
- Invoice/Order Number
- Pictures of all problem blooms
- Quantity of stems that were deemed problem blooms
- Return of the product with it's original packaging within the 24 hours of purchase.
Plenty Flowers will not be responsible for products mishandled or processed improperly by customers. It is the customer’s responsibility to know how to properly care for the products they are ordering. Once the items have left our warehouse, we have relinquished control of handling; any distress to the flowers related to transportation conditions cannot be our responsibility. Hydration is key! Our blooms are fresh & arrive in "sleeping states" if they are not on the floor so don't forget to make sure they drink lots of water before use.
Please, always check your flowers before leaving our premises!
Flower Supplies Claims
- Invoice/Order Number
- Pictures of items that are deemed broken
- Description of the area deemed broken
We take the utmost care to package and label your orders to ensure they are protected on their way to you but accidents can happen! Shipping carriers are notorious for mishandling products. If your package(s) arrive damaged, please reach out to us so we can help you resolve the situation; firstname.lastname@example.org